Divergent Footwear business hours are Monday-Friday (PST). Please allow 3-6 business days for all orders to be processed, fulfilled from our facility and delivered to the post office. Ship time for U.S. orders range from 3-5 business days depending on your location and the efficiency of your local post office. International ship time ranges from 1-6 weeks depending on your location and efficiency of your local post office.
We only provide standard shipping and do not offer any priority, express, or overnight shipping. All orders will be picked, packed, and fulfilled in the order that they were placed within 3-6 business days of the order date.
If your package has been lost or stolen, you must report this via email no later than 10 days from the delivery date stated on your orders tracking information. When checking out, please ensure the shipping address entered is accurate. Once your package leaves our facility, we are not responsible for any lost or stolen packages. In the event of a lost or stolen package, the United States Postal Service and/or any other shipping service that you have agreed to use during checkout will then be held liable. It is then the customers responsibility to contact the shipping provider to file a claim. Although we cannot be held responsible, if you contact us via email, we will do our best in assisting you.